The best hotel reviews in Mexico City

Hugo, the bartender at the Intercontinental Hotel, is hands down the BEST bartender in the world! 🍸✨ His cocktails are not only perfectly crafted but also served with so much personality, charm, and genuine care. He makes you feel like a VIP every single time. The creativity, precision, and passion he puts into every drink is unmatched. Whether you’re a cocktail connoisseur or just want something refreshing, Hugo will always deliver above and beyond. The hotel itself was also fantastic — beautiful, welcoming, and an amazing spot overall. 🏨🌟 Between the incredible service and Hugo’s unforgettable drinks, the Intercontinental is the perfect place to stay and unwind.

Bathroom walls a little dirty, shower head kept falling and came back at night to tons of water under the sink right by the entrance of the room door. Service is amazing. The people do anything they can to help out

Here’s a concise, high-impact version: ⸻ ⭐⭐⭐⭐⭐ – Exceptional Stay! The InterContinental Polanco exceeded all expectations — pristine facilities, modern and elegant installations, full Spa, 8 restaurants to choose from and an unwavering standard of cleanliness. The staff was not only highly professional but also warm and attentive, making my stay both comfortable and memorable. A true five-star experience in Mexico City!

Big hotel with several restaurants and a nice looking bar. Park-facing room on a high floor allowed us amazing views of the city. Room size was good for a standard king. It can be a little tricky getting to the hotel entrance as there are a number of one-way streets and when walking Google Maps brought me to the back of the hotel where there is no entrance through the wall.

The hotel is perfect for both vacations and business trips—truly top-tier! Cleanliness is impeccable, with every detail meticulously maintained. The front desk staff provide flawless service, the concierge does an outstanding job, and the bellboys work wonders. Without a doubt, this is *the* hotel to stay at in Mexico City. Its premium location is an added bonus!

I stayed for 5 nights in month of April 2025. Positives 1. Very good location 2. Comfortable bed and shower. Negatives 1. Not worth 350 usd a night by any measure. 2. the internet speed is limited. If one tries to download a bg file ( I was trying to download microsift offcice) - the hotel internet does not allow its download. 3. The breakfast is good but the waiters at breakfast are extremely irritating. They are crazy for getting a tip somehow or the other.Even if one has paid for the breakfast, one must sign a receipt for 480 pesos and the main idea is to extract tip from one. 4. the rooms have no privacy between each other. One can hear the neighbour doing each and everything in his room. After paying 350 usd a night, one deserves more privacy. 5. the gym was limited unlike the gym at other 5 star hotels in the city. I do not recommedn it for 350 usd a night.

Stayed in this nice and clean updated room with a view in a great area of Polanco.. Service by all staff was excellent , especially concierge! Andros and Leonel were awesome!! They were efficient in making many dinner and show reservations for me and my family. They also helped me with airline reservations. They went beyond what I expected. Great stay and I definitely recommend this hotel.